DHFL — Mis Selling DHFL pramerica insurance for Home Loan

Address:

Mumbai City, Maharashtra

I was looking for a property in Umbergaon Gujarat in September 2014. The project Shivam Vihar in Umbergaon East is marketed by DHFL. They told us to pay 20% down payment and rest will be financed by DHFL home loan. They collected by cheque Rs.2810 as processing fees and Rs.25775/- as insurance fees. They said insurance is refundable if loan is rejected which is highly unlikely. All promises were made and assurance given to buy the property. We paid the said amount to DHFL and 20% of property value to Builder Jay Laxmi Corporation - Shivam Vihar. After almost 3 months of running around and we were told that our loan is rejected. Point to be noted we were even given loan sanction letter to make believe. as our loan was rejected we started following up for insurance refund which till date not happening. Now we have been told by their staff that u have to fight it out yourself as the company is not ready to refund. on calling their customer care no. [protected], we are shock to learn that they are unaware of any such cancellation of policy and refund is unlikely. i have recorded the conversation. When i reported this to DHFL insurance person he admitted on the phone that this process of gulping money from customers is going on since long and i need to fight it out as they can hardly do anything as they cant go against company. This is purely a case of IPC section 420 For DHFL Pramerica information policy no. is[protected] I am planning to lodge an FIR with Gujarat Police to find out more on this insurance scam. Can anybody suggest what would be right remedy as the company is in no mood of refunding also they continue to cheat so many home loan customers. Can the police help?