DHFL — Misrepresentation of home loan offer

Address:

Mumbai City, Maharashtra

Dear all, Regret to state that the details mentioned by Mr. Rajan shettey is different from what is mentioned in your sanction letter. To start with the processing fees was mentioned as only rupees 8000/-. However what you have mentioned is way higher then what was communicated by Mr. Shettey. There was no mention of insurance being created or the requirement for it. We had specifically asked for a loan tenure not exceeding a period of three years and as such our EMI was worked out to approx 27800/-. Hence we find the terms and conditions are not as per what was agreed upon at the time of filling the paper work for loan processing. Such behaviour on part of a reputed company like yours which was grossly misrepresented by your authorized personnel Mr. Shettey is highly confusing. These terms and conditions are not at all acceptable to us. Revert your response immediately as we do not wish to continue under these terms and conditions. Kindly refund our processing fee paid at the time of application through Mr. Rajan Shetye.