[Resolved] Digaaz — Digaaz fake products | |||
Hi every one If you are making plan to buy anything from Fake digaaz.com or Watchcartz.com fraud so please read the review online or visit following link:- http://www.consumerlaw.in/digaaz-online-fraud-selling-fakes-of-expensive-brands-at-exorbitant-rates-claiming-the...⇄ Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Digaaz customer support has been notified about the posted complaint. | |||
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The website clearly states the RETURN POLICY as" A Return Authorization number must be requested within 14 days of the order's delivery date. The item(s) must not be worn, altered or washed and be accompanied by original tags. must be accompanied by the original box in its original condition, without Post labels. The Amount will be refunded to your credit card within 5 business days of the reception of the item at the Watchcartz warehouse. All returns must be authorized by us prior to the return. Please contact us by email or phone to make a Return Authorization request. The return authorization number must be clearly written on the outside of the package. Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of Watchcartz ".
Since then I had been waiting for my refund for over 2 months now.
My ordered items were picked up by FedEx couriers on Watchcartz authorization and reached their desk on 7th June 2014. since then i have been waiting patiently.I was not looking for the change, but the REFUND of my amount Rs 180591, charged on my credit card on 30/5/2014.
Every time I speak with a customer care representative on the mobile no. [protected]., there is new person to speak to and every one tries to make an excuse or either state the company policy is to return the goods in exchange before the refund. Which clearly is not the policy stated as above on the website.
Every instance mentioned above has supporting telephonic recording and video o[censored]npack-aging the order received.
I have emailed them several times(proof availabe), and they asked for a written confirmation from the authorized service center. After which they amended the policy on the website also ( i have screenshot of the initial policy, attached) They returned my order to me on 2nd of August, with one watch less, which I got checked from the authentic Rolex store in CP, New Delhi. They confirmed the products to be fake. Same I informed via telephone and an email to Watchcartz customer care, but there has been no response.
I KINDLY REQUEST THE CONCERNED AUTHORITIES TO LOOK INTO THIS MATTER AT THE EARLIST AND SUE AND PENALIZE SUCH FRAUDULENT ONLINE E COMMERCE WEBSITES AND HELP ME GET MY REFUND.
Regards
Harshwardhan Bansal
+91-[protected]
[protected]@gmail.com