[Resolved]  DishTV — DishTV activated Ayushman Active channel without consent

Address:

Noida, Uttar Pradesh

DishTV activated a paid channel called Ayushmaan Active costing rupees 43.00/month excluding taxes on 23.12.2021 to my account having VC number [protected]. I had a pre-paid plan already activated on 27.11.2021 for 1 year by paying around 2500 which was supposed to last 12 months however due to activation of this channel without the consent the one-year-pack expired 3 months before the tenure. I want Dishtv to refund the amount in full for the months it charged (approx. 10 months x 43 = 4300 rupees + taxes) and add the validity to my account.

I had spoken to the customer care executive (complaint number[protected] almost 3-5 times in the last 15 days, most of the time they diverted their call to the senior executives who gave flimsy grounds of activation of the call. As an example, when I requested for a transcript of the call of activation they agreed to sent an email, however the email was received but without the call transcript. The next resolution was given that the channel was activated by the dealer called Suman Shaw 2113954 who I have no clue who he is and have no connection to my account.

If DishTV claims that it was activated with my consent then DishTV should provide proof otherwise it should refund the whole amount to my account.

Its such a disgrace that Big Media Players are robbing people under broad daylight and the Government being a dumb spectator. People like us can put up complaints however think of the plight of the people who doesn't even know that such malpractices are happening below their nose.

In this forum also there are several complaints regarding the same. Don't know why its still continuing. Someone has to look into this and take stern action against the culprits.