Domino's Pizza — Pizza undelivered and poor communication system!

Address:

Kolkata, West Bengal, 700047

We had placed an online order(Paid online for a total bill amount of Rs. 945 approx.) for a large farmhouse pizza, a stuffed garlic bread and a coke on 14th feb 2015 at around 8.00 pm and had given the delivery time as 9.45 pm.
We waited till 10:20 pm for the delivery but without any notification or call regarding the delivery.
We decided to call the concerned store but they did not receive the call. After n number of failed attempts to connect with the store, we called up the main customer care number where the support person redirected the call to the concerned store. They informed that due to valentine's day rush, pizza delivery is delayed and our order will reach us within 10-20 minutes.
We waited for said time with no sign of the pizza boy. We called up the stored once again at around 11.20 pm and the person told us to wait for another 20 minutes. He added that the delivery boy has just started from the store to deliver our pizza along with one more order. We did so.!!
At around 11:50 pm, we called up again, to know that we will not get our pizza delivered as our pizza got destroyed due to some mishap that happened with the delivery boy.Also the person asked us to wait for another 20 minutes so that they can prepare a fresh pizza for our order. We were way too frustrated and harassed that we ended up cancelling the order. But I thought of raising a complaint because the company claims for "30 mins or free" delivery policy and here we waited for more than 3 hours to get only disappointment.Also there was no proper communication from the business and we had to constantly follow up with them in order to track our pizza( Yes, there online tracking process is not in sync with the system)

PFB more information related to my order and store details.
Order No.: 233
Stored Name & Address : Dominoz Pizza
239, 1st Floor, Tolly Height Building, NSC Bose Road, Naktala, Kolkata, West Bengal 700047

Customer Phone Number: [protected]
Customer Name: Abhik Mandal