[Resolved]  Domino's Pizza — Amount not refunded

I ordered a pizza and paid oniine for the same but the transaction said that it failed, the amount being deducted from my account. complained on phonepay through which i made the payment.they said they will look into it and if the payment did'nt reach dominos it will be refunded in three days. after three days they informed that the money has reached into dominos and they are in contact with them and they have already said dominos to review the payment. and it would take a month for that and that will be confirmed by the month end. after the month passed phonepay confirmed with dominos that they received the payment so i should talk to them.
upon first talk to dominos over the call they said they already refunded the amount the next day of the orer was placed. upon telling them that no they did not they insist to write the mail. so i wrote them a mail stating every detail upon which i got the reply that the refund will be processed in a week time. so i waited. after a week i contacted them again and this time i was surprised and furious too when at my reminder after a week time they said i have to fill a form for the issue( as if they did'nt know anything ) the form asked a mandatory field of the store from where iu have issue. but i ordered from their online app so i don't really choose any store and also the order was'nt complete so there isnt any detail of that order. after i was angry and told them that this isnt how things work . they stopped responding to my mails. so i am here for help and justice . this is absolutely not acceptable