Domino's Pizza — counter delivery severely late than committed

Address:

Indore, Madhya Pradesh

I am Abhishek jaiswal, very regular visitor to Dominos in Jabalpur. Had been to indore at 5pm I asked the lady for delivery time of some eatables she told me it will take 10 min time, I asked her to book order by making credit card payment she said better pay I'm cash as it will take time by routing thru card payment, I paid by cash, order slip was at 5.01 pm, I reminded them at 5.13 pm and said if anny any issue pl cancel the order, manager intervened and said it can not be cancelled, said to wait for another 5 min at 5.22 he said that he will refund the money, I asked the reason he said he can not serve semicooked, I said that was it not clear when he took the order or when I was asking to cancel. the order .as I would have got something packed from somewhere else, because of this I had to board my train at 5.40 pm without anything to eat. They had no courtesy to even say sorry. I am really shocked the way things happened and the way dominos staff acted and responded - location of outlet is near madhumilan square very beside kfc outlet / near hotel shrimaya . Please reply me on this and what corrective action has been taken