Domino's Pizza — Customer experience - 0%

Address:

Mohali, Punjab

I am a regular customer for dominos and have ordered multiple times. On 26th Apr i placed an order with Mohali store . I ordered through my phone ie [protected]. The order was taken at 07:46 Pm. the lady confirmed that your pizza will reach to you in 30 mins which is the deadline. Since i have been in the service industry so i am absolutely ok if the order usually comes to me in 30-35 mins. But on sunday i recieved a call on 42 min stating i am at on gr flr. I came out and waved and asked the guy to come up to deliver. When i told the delivery boy that you are late he refused and stated that he is on time and started statting the same sentence repeatedly. I asked him his store managers number he said u can make a call on store number and u can talk to him and insisted to do it fast as he was getting late for another order as well. When called at store number i.e[protected], i got to speak to manager (santosh)who had a word with the delivery boy and stated that the boy was available at the gr floor on time, where as i told him that i personally went twice on request of my niece to check if the guy has come or not but he was not there. the manager denied and stubbornly stated that my boy was on time and have to pay the complete bill. I paid the complete amount and when asked for change then he told me that he went somewhere else as well before me as he was carrying 3 orders at a time and he does not have a change. Manager in return stated that will send some coupons within 1 hour but no one visited. When called today he stated that he handed the coupons to the boy to deliver it. But it never reached to the address. I believe this is totally mismangement that if the order is delivered late as well still the customer has to pay because the manager and the delivery boy are not acknowleging to the mistake. I want someone to take an action to this as i would not let this go away as this has let me down in front of my relatives and my friends. this has never happened with dominos and they are playing with the reputation of the company. would like some on e to take an action against them.