[Resolved]  Domino's Pizza — Discount not offered as promised

Address:

Chennai, Tamil Nadu

I tried to place an order for Pizaa online on 4th Jan'15. I heard that there is 20% discount offered for HDFC Credit card. But I didnt get that option. I called Dominos Tnagar branch (12.33 and 12.40PM) and checked with them. I was told that there is no discount for ordering over phone and I can avail 20% discount if i order online. After placing the order I didnt get confirmation message. When I called them, they said they didnt receive the order and the money will be refunded by HDFC. They also told me that I can get 20% discount if I place order over phone itself. So, I placed the order. Looks like my online order also was accepted as the delivery guy came to my home to deliver the pizza ordered over phone and he said there is one more order placed online will be delivered at 3PM. Pls refer to the conversation I had with the branch at 12.54 and 1.37 as well. I lost 20% discount (appox 200rs) because of incorrect info provided by the Tnagar branch. I want this amount to be refunded immediately. This is my first worst experience with Domino's and I hope this will be resolved immediately. I gave my feedback online on 4th Jan'15; however I havent got any response for that. Complaint number 541430 (4th Jan'15) I have provided feedback again. Your Reference No. is: 545396. (10th Jan'15)