Domino's Pizza — Dominos incorrect offer details

Address:

Gurgaon, Haryana

I visited DOMINOS HONG KONG BAZAR, Shop no 12, 13, Sushant Lok 2, Gurgaon, Haryana on 7th Sept 8:24 pm With order no 154 and invoice no DPI66036/15-16/45174 & 176. Concern: I Ordered Combo Meal for 2 @549 which includes medium non-veg pizza+coke+any side. So I decided to order Chef's Chicken Choice + Coke + Choco Lava Cake as it was mentioned in the menu(any side). However the person at the counter decided not to include Choco Lave Cake in the side and stated that system is not picking the entry as it is a dessert. I contested by saying that even Choco Lava Cake is mentioned in sides in the menu and there are no fine prints also which says it shouldn't be included in Combo for 2. This is clear cheating and misleading the customers. If it is written as any sides it should be any sides. In the end I had to order Choco Lava Cake separately which costed me Rs 106 extra. Today was my worst experience with Dominos as I am very disappointed and would never come to Dominos again. Staff who did not cooperate were Dayawan & Ankur as they were not ready to listen and kept on saying that system wasn't accepting the combo with Choco Lava Cake even if it is a part of sides. I want a really strong message to be communicated to the Dominos team in Hong Kong Bazar and want a revert with the action taken. I was a frequent visitor at dominos and always rated excellent about the services but now my opinion has changed to worse and make sure that this gets communicated to maximum audience. I am also attaching menu card and bill for reference. Rohil Ronald Masih [protected]