Domino's Pizza — Expressing dissatisfaction of service because ited delivered (K.T.Santhosh) - Reg.

Santhosh85

Address:

New Delhi, Delhi

Dear Dominos Team, I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. I hope in future you will correct your service and improve the service levels. Thanking you, yours faithfully, Santhosh, [protected]

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Domino's Pizza customer support has been notified about the posted complaint.

Feb 18, 2015

Updated by Santhosh85 Dear Dominos Team,

I K.T.Santhosh, being a customer of Dominos from 3yrs. Yesterday (i.e. 18 Feb, 2015 evening at 7.50pm) I was placed an Order No. 76 and Total Bill amount Rs. 1386/- (after discount)). Unfortunately we have a very bad experience with your Shalilmar Bagh branch because i was placed the order for Medium Margherita Cheese Burst Extra Cheese but, instead of my desired item, you people delivered some other pizza. It was so disappointed to me and my friends because it was my favourite menu and yesterday i am giving treat to my friends but, due to your inappropriate service my friends, i and my taste buds personally very much disappointed. I consider it was a mistake but, not a cheating. For your reference the order details as follows.

(Hi TRINADHA SANTOSH,

Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.

Dominos Restaurant Address
Shalimar Bhag, delhi, Commercial Unit(shop) No.3, ground Floor & First Floor, out Of Building Built On Plot No.5, block -bn(west), local Shopping Centre, shalimar Bagh, new Delhi-110088, 68886888

Guest Name : TRINADHA SANTOSH Guest Mobile :[protected]
Guest Address : Flat No.43 Kanishka Apartments DDA FLATS BLOCK CD SHALIMAR BAGH PASCHIMI NEW DELHI INDIA
Order Number : 76 Time of Order : 02/18/2015 07:50:15 PM
Final Total : 1386 Payment Type : cash Trace No. : cash[protected]

01. Double Cheese Margherita[Qty-1]
Toppings : Extra Cheese + Black Olive + Onion + Crisp Capsicum + Golden Corn Crust : Cheese Burst
Size : Medium (serves 2) Rs. 615

02. Garlic Breadsticks[Qty-1]- Rs. 79

03. Veg Doubles[Qty-1]
Crust : Classic Hand Tossed
Size : Regular (serves 1) Rs. 285

04. Chettinad Chicken Chops[Qty-1] - Rs. 119

05. Mexican Green Wave[Qty-1]
Crust : Wheat Thin Crust
Toppings : Onion + Crisp Capsicums + Fresh Tomato + Jalapeno
Size : Medium (serves 2) Rs. 415
[EDM30] 30% off! : Rs. -332.7)

I hope in future you will correct your service and improve the service levels.

Thanking you,

yours faithfully,
Santhosh,
[protected]