Domino's Pizza — Extremely late delivery & misbehavior & false commitment | |
I ordered 2 cheese burst pizza last night at 12:15 at unit no. 12b, gf, tower-b, unitech? Cyber park with invoice number dpi66011/[protected]/14858 and order number 383. The order was placed 12:24 am by amit, while i hung up the phone after placing the order at 12:15 am to deepak. There was no order confirmation over the text message, no order number provided, no information provided. From 1 o' clock till 3 pm i had to keep calling the dominos hotline number to track my order which kept me on hold for almost all the time. I managed to call different dominos outlet to find out my order wasn't with them. Somehow i managed to speak to the store manager vinod who made a commitment to deliver the pizza within 15-20 minutes at 2 am. I had my family, kids and guests waiting who finally slept at 3 am without eating anything as i stayed at a hotel in gurgaon and there was nothing around to eat. I was entirely dependent on dominos. They starved us! Manipulated us, misbehaved with the people over the call. Made false commitment and finally sent a person to deliver the order at 3:20 am in the freaking morning!!! It took them 3, whole damn 3 hours to deliver an order!!! That too wrong! The pizzas we order were cheese burst, what we received was completely stale non cheese burst rubber pizzas! Not just just that, the person who came to deliver started shouting at me over the call! What the hell was that? Asked me to come out so he can see me! Domino's send delivery boys or "wasooli boys?" i asked him to leave the place immediately and leave or throw away the pizzas. He resisted me to come out so he can see me and talk to me face to face. What the hell do you think of yourself dominos? You guarantee 30 minutes of delivery and provide the pizza after 3 hours completely stale handled by a wasooli boy? I'm done with you! You made me and my family starve! I'm going to sue you for the kind of service you have provided, let me correct myself, for the kind of insult and bad experience you provided! Dare you contact me on the number mentioned on the order, that's not my number. If you want to contact me you better have a strong enough reason and explanation or a solution to stop me from suing you. The contact number is [protected], karan (Time 3:30p - 4:30pm only). I repeat, dare you contact at the given number on the order
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No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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