Domino's Pizza — Late delivery. No reply on-store call.

Address:

Bangalore, Karnataka

Date: 21st August 2015, 9:10 PM Store Location: Koremangala 4th block (less than 1.5 kms from the delivery point) Order number: 282 Did a mistake of ordering pizza from Dominos. Starved till 10.30pm and then decided to check the status of the order. Checked on the online tracking software they have. It was showing as pizza not prepared. Call on-store went unanswered for number of times. So, decided to call on 6888 6888. Got my call transferred to complaints department where no one picked till 15 minutes of long wait. The clock ticked 11:10 and the delivery had yet not arrived. No local store was open. Finally the boy arrived at 11.14 PM with box of cold pizzas. Refused to take order. To my surprise the online tracking software is still showing the pizza is not prepared. Complaint: -No response on phone or chat -No satisfactory response from from the delivery boy or manager. -No genuine tracking system. -No regrets for the customer who is starving because of your poor services. -Wasted 4 hours of my time over a meal. And now wasting my weekend midnight over collecting the copies of mails and receipts. Solution: -Complementary amount to mitigate the stress I went through during this whole process and also to show consent for making their customers starve.