| Address: | Mumbai City, Maharashtra |
I dialled[protected] to place an order for home delivery. It got auto-directed to the Charni Road branch outlet.
Problem with understanding order item:
When I mentioned the pizza I wanted to order, they said they dont deliver it. I told them I never faced this problem in the past. After 5 minutes of explaining they were able to understand. Moreover, the guy said that I was confusing him. They were behaving like they have newly joined and were yet to understand the menu.
Also, their database had no track of my past orders.
Problem with co-ordination and system:
After giving my address details, they (Charni road branch) said it was out of delivery area & asked me to contact 68886888. I tried my best to explain that it got auto-directed to the charni road branch, but they just couldn't understand. They kept asking me to call 68886888.
How dumber can they get???? And god they were rude & just not ready to listen!
I then called up 68886888 & navigated instead to the concerns department. There they re-directed me to another branch to place the order. This branch too said that my area was out of delivery area.
I felt that all of them had gone mad. I have ordered so many times in past, so how can it be out of delivery area?
They finally gave me another number. This outlet recognised my number & all past orders & I finally placed my order. Was this information helpful? | 
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