Domino's Pizza — Non receipt of order

Address:

Cachar, Assam

I have ordered a pizza, garlic bread and chessy dip today(12.04.2015) at 8.35 in Silchar(Assam), dominos on telephone from the mobile number [protected], but the number in the order I gave is [protected], by the name Madhu Agarwal, the order was confirmed again by a call from the dominos staff and they even asked me if they can change the crust of my pizza to cheese burst from thin crust due to non availability of thin crust. I with my family waited for my order for about an hour and then I called the dominos people 3 to 4 times to know the status of my order but all the time they said it was on its way and one time at one call it was said that my order is not punched and then when again i called they said it was on its way.At last I did not receive pizza today.I am a heartcore fan of dominos pizza and I have enjoyed its service many times at many cities but this experience have disappointed me a lot. Our family get together got spoiled and this was very embarrasing for me.Next time certainly I will be reluctant in choosing dominos .I don't have any proof to attach as the order was placed on telephone and I didnot get any order number or receipt for my order.But I have call recorder application in my phone and I have saved and kept the recordings with me and I can produce that if it can b taken as a proof. I donot know what is the compensation for the disappointed and embarassement I faced today.