Domino's Pizza — Order missed and delayed by 1.5 hours and topped with arrogant behaviour

Hi, myself Aniket Bhonsle, residing in Mulund West, Mumbai. On 14 Feb 2015 evening around 2105 hrs I tried to order the pizza online using a buy one get one free coupon, the website didnt recognise the coupon stating that it was an invalid coupon. I called the[protected] helpline number and spoke to the service agent and he verified the coupon details and offered another coupon for the same buy one get one offer and connected me to the Mulund West (Vasant Oscar) outlet. I spoke to Bharat (informed to me as the store manager), Bharat took my order and said he will send the pizzas as soon as possible. When the order was placed it was 21:27 pm. I waited for one complete hour and called up the helpline number which redirected me to the Vasant Oscar store in Mulund West and the call was answered by Rahul He said the order has been missed and audaciously said nothing can be done as the order has been missed and the next order will take another 45 minutes. I insited to speak to Bharat and he refused to come over the phone. I still placed the order and asked Rahul to send it within 15 minutes and to this Rahul said that its not possible and said that he can give me a time gaurantee of 30 minutes since the order was above Rs. 300. This came out as yet another statement with extreme audacity without even being considerate about the fact that I had waited for more than an hour for this order. In this complete conversation I got acquainted with the fact that Dominos Pizzas is an organization without any values and no empathy for the customers. Dominos is having a high handed attitude towards its customers and dont really care if they are loosing any customers. This is not the first time Dominos has done to me. On an ealier occasion the same Mulund store missed giving me the coca cola bottles which I had ordered alongwith my meal. I urge Dominos to stop taking its customers for granted and stop spoiling our weekends. Its Valentines day today and Dominos is responsible for this hatred filled feeling by making me starve. Its 23:15 pm now and I have still not received the order and the helpline number says the orders are taken only till 23:00 pm hrs. This was the disappointing Valentines day and I urge Dominos to stop spoiling the customers occasions. Aniket Bhonsle