Domino's Pizza — Order not delivered even after 2 hours - Pathetic response from the store

Address:

Bangalore, Karnataka

I placed an order at 9:30PM tonight on phone at the Dominos Maruthinagar BTM 1st stage store. I was told due to some reason, it would be delivered in an hour. I was fine with that. But it went to 2 hours. I kept on calling the store. They didnt even bother to pick the call. After calling 20 times, someone picked and he said the order is not confirmed and there is no order on my name. I was waiting for 2 hours to eat and this is what they do. I am really pissed off at that person who took my order. I dont even know his name but that guy made me wait for 2 hours for no reason. Its 12AM at night now and I didnt even had dinner. Because of this carelessness, I suffered. I am a regular customer of Dominos and this is what they treat their loyal customers. I want serious action to be taken and consider this matter as high priority.