Domino's Pizza — Order placed but not delivered. Amount deducted

In 1st jan at 8 pm I ordered pizza but it was not delivered after 2.30 hours wait. I keep tried to call store but nobody picked calls. After all option of complaint, we look for another option for food at 10.30 pm. Dominos wanted to ensure that payment should done in advance but Who will ensure customers to choose Dominos if this kind of services provided. On 2nd jan I raise my complaint through Twitter but till date no solution only giving reply that shortly they will resolve issue. Its almost 1 month but no one call me or even try to resolve this issue. Not sure if I will get any feedback of this complaint or not. This is very unprofessional behaviour. Order no 199.