[Resolved]  Domino's Pizza — Pizza NOT Delivered!

Address:

Bangalore, Karnataka

Pizza NOT delivered! Domino's Outlet - Cambridge Layout Manager Name (as told on the Name) - Mr. Dev Delivery Area - near Double Road, Indiranagar 2nd Stage Order Amount - Above Rs. 400 Customer Name - DIvya/ Samveen Phone- +91 [protected] We ordered a Medium, Pan-Base Peppy Paneer Pizza last night at around 9:10 pm (remember that Dominos Pizza has a 30 min delivery USP). After 35 mins we called to check and the girl who had taken our order said that the pizza would be delivered in another 15-20 minutes because they were falling short of delivery boys. She also said that we must make the delivery boy speak with them when our order was delivered. At around 10:30 (after almost 1 and a 1/2 hr) we called again to speak with the manager. The manager Mr. Dev said that it would be delivered soon. We mentioned that we would not pay for the pizza and would avail Dominos 30 minutes deal because the pizza would only be delivered after 2 whole hours of the order being placed. The pizza was NOT DELIVERED to us! At 11:30 we finally cooked ourselves a quick meal and had dinner. this is not expected out of a chain such as Domino's. I would fire a manager that takes order delivery at his discretion. How would Domino's compensate a regular, frequent-ordering customer for such an incident? One free pizza would not compensate for such attitude.