Domino's Pizza — Refund not received

Address:Mumbai City, Maharashtra

I ordered a pizza on 3-April online...payment deducted from my account but order failed. On 8-April, I got mail saying your amount has been refunded successfully but I have not received any amount. Please revert on the same...Expecting serious action for my complaint. Details- Customer Name- Hitesh Bhatia Phone No- [protected] Transaction ID - MSMP[protected] Trace No. - dc[protected] Transaction Date- 03-Apr-14 Refund execution Date - 06-Apr-14 (But amount not received)
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I had placed an order on 19/Oct/2014. The amount of rs.687 was deducted from my account but the order was not successful. i received an e-mail regarding the refund but the money has not been refunded to my account till date.
Order Details
Mobile no - [protected]
Transaction Id - AUPG[protected]
Transaction Date - 19/Oct/2014
Trace No. - dc[protected]
Please contact me at [protected]
To whom it may concern,

I had placed an order for pizza on 22nd October, 2014 through the online service and my order was proceeded to the outlet at "Koramangla, Plot No-897, 6th Block80 Ft Peripheral Roadnear Indoor Stadium, koramangla, bangalore - 560095".

The order was placed at 9:53pm, and since I was delivered the pizza at 11pm, I was promised a refund of Rs.300 back to my credit card within 7 working days. Today is 11th Nov'14 and the refund still has not taken place. May I Know Why?

For referrence:
Order Number : 270
Time of Order : 10/22/2014 9:53:02 PM
Final Total : 491
Payment Type : credit
Trace No. : cc[protected]

If required please check all the call logs on 22nd October for this particular outlet. Mob no. [protected]

Requesting you to please respond to me on this asap.

Regards,
Nadia Gomes

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