Domino's Pizza — refusal to deliver

Address:

Kolkata, West Bengal

I had placed an order for pizza with dominos situated in Howrah Dobson area of Kolkata west Bengal. The operator told me that being a buy one get one offer, there will be no guarantee for delivery within 30 mins. Perplexed at the unusual request, I still ordered anyway, expecting the pizza to get to me by 45-60 mins latest. After 1hr 15mins of placing the order and no turn up from dominos, I called them up. On inquiry the operator told me that the pizza was on way and will be there any minute. After 15mins of no show from dominos. I called up again. This time 4 different people talked to me for about a total 15-20 mins and everyone had a different version as to why the delivery had not taken place. All of them assured me that my pizza was on way and would reach me in 2mins and promised it to be hot. The last guy slammed the phone on my face by saying that my phone was not reachable and he had canceled my order. I called up again from a different number to place my order. The guy told me he would call me one min later and disconnected my call. After 5 mins he called back to take my order. So now I had to give a fresh order and wait for another 2hrs? Is this the policy of dominos? Is this the service you give? After arguing with me for several minutes he took my new order and asked me to wait for an hour or so. I don't know if I will get my pizza or not. But all I can do is voice my trouble. The thing to note is that I had given two phone numbers. Both of them were not reachable? Also, I have ordered several pizzas from dominos and its the 1st time that the person instead of coming to my place and ringing the bell, is trying to call me from my building's gate! And contends it to be out of reach! Please help me. Help yourselves. Dominos lost a valued customer today after all this hassle. Also note, my house is just 5 mins distance from the shop. Please take my aggrievance seriously and take necessary steps. Thanx. Vasudha Madhogaria PH no.- [protected] [protected]