Domino's Pizza — Refused to deliver after confirming order delivery - (2 hours later)

Address:

Bangalore, Karnataka

Unprofessional behaviour by dominos pizza bangalore - india:
On 28th june 2015, my 15 year old twin girls decided to have a
Pizza party along with a couple of friends. As i was being bombarded with text messages the whole day with special offers of 50% off on orders between 11am - 5pm, at 1230pm, i used the mobile app to place an order. The order was acknowledged with a text receipt with order no. 27 mentioned. The app also showed a final discounted bill amount of rs. 664 and that the pizza was being prepared. However even after 1 hour, as there was no response, i checked the status on the app and the app showed"driver selvaraj on the way to deliver your pizza" and this continued for a total 2 hours. I then checked with 2 nearby outlets and the rt nagar
One immediately told me that rs. 300 / - could be deducted on my final bill as the pizza was delayed. But even after 15 min, when i called back, they claimed that my area did not belong to them?The same happened with coles road outlet. I called[protected], and they could only help by transferring my call to cunningham road outlet. Here, the shift manager who did not want to disclose his name rudely dismissed my case by mentioning that this area was beyond their service boundry. He also had the nerve to ask me to come 600 metres from my home to collect the pizza on the road. I explained to him that my apartment was being serviced by them even recently and there was some mistake. But he wouldnt listen.
Immediately thereafter, somehow, somebody"cancelled" my order??I immediately posted my concern on the app and around 6pm, mr. Dilip, store manager, cunningham road called me reg this issue. But, instead of sorting out the issue, he was all the time repeating the words of his colleague on service area issue.
I wish to give you a few contacts of my immediate neighbours who even a couple of weeks back have received the order from the same outlet::
Mr. Kutappa[protected], , mr. Satish vellara - - [protected], mrs. Arveen - - [protected], , and others whose nos. I do not have. Also i have a snapshot of a delivery being attempted on 30th june at 6:29pm 100 meters (Sheshadri road) from my residence!Vehicle no;ka51 - ee7030. I am an avid blogger, but will wait for your response before putting mysad experience on all social networking platforms.