[Resolved] Dotzot — bad customer service and no proper delivery

Lijet George

from Belgaum, Karnataka

Address:	670581
Website:	Dotzot

I made a purchase from firstcry.com and delivery was through dotzot. The DTDC office which is supposed to deliver the product is at Alakode, Kannur, Kerala 680581.They didnt deliver it on time. More than that we had to travel more than 25kms to collect the parcel. The explanation given by the delivery people is that the parcel was big as they couldn't carry and deliver in the given address. 2 sets of parcels were in one order first one we collected on 27th september 2018 and asked whether the second one reached the destination as tracking showed that parcel arrived at the destination. But they said it hasn't reached. But next day that is on 28th I got the message saying that both parcels are delivered. So on 28th I had to travel all the way again and collect second one. Very bad customer service and total dissatisfaction.

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Nov 11, 2018

Complaint marked as Resolved

DotZot customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

DotZot Customer Care's response Dear Lijit George,

We regret for the inconvenience;

With the limited information which can be viewed in your email.

We request you to provide us the Airway bill number of the shipment to assist further.

Query can be registered at out website under contact us which can be directly addressed by our dedicated agents by giving status/updates through mail reply.

Yours sincerely
Customer Service - DotZot