Dr Lal PathLabs — Covid sample not reached to lab even after 24hrs

My covid sample has not reached to lab even after 24hrs and this is happening in Delhi ncr. I got to know about this when I called them about delay in my report.
Was my sample in some one bag in office or home. What's the professionalism you carry if you can't even tell this upfront.
How I can be sure you have not mixed up my sample, is the test still valid, do i end my quarantine and come out if it says negative.

You guys are irresponsible and even unethical in keeping me dark for 24hrs.
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