Dr. Mehta's Hospitals — Reports are not received

Hi there!
My name is Reena Cecil and I came from Dubai for delivery in Chennai and opted Mehta’s hospital considering my friends opinions. I visited the hospital on 16th of this month and opted an AN package. I was informed at the reception that I don’t have to visit the hospital just to collect the reports, wherein it will be sent to WhatsApp if I message them the details.

However, I have sent couple of messages and not even once have I received any response for the blood and urine tests (except the ECG and ECHO which I stayed and collected on the same day). It is devastating to get no response from a hospital which proudly guarantees 100% customer satisfaction. If this is the quality I would have to look for options.