DTDC — bad service to deliver goods on time

Address:

Bellary, Karnataka

My consignment number b19665681, from Bangalore to hospet, it hardly takes one day to reach courier. The courier reached hospet on Monday evening, but till today i.e Thursday they didnt deliver it, on asking why was it not delivered they said they dont provide service to that region, on asking then why did they accept the courier if they provide service to particular area they told it is our duty to know, they are not responsible to say all this to customer, though its hardly 1.5km from courier office they cant deliver it. N the people in the office, there was a lady didnt have the basic courtesy on how to talk to a customer, showing no respect which made me file thia complain, very unhappy with the service of dtdc, n very unhappy with the customer handling, courier was done from bangalore on 12th april, it reached hospet on 13th april, was not delivered till 16th april, until we ourselves had to go to hospet courier office to ask, when asked she is bringing the courier covered with dust, if they were not providing service to the area whih is hardly 1km to 1.5km, why did they accept it, they would have sent it back or atleast informed the customer over phone to come n receive it, this is the worst experience i ever had, please take some action against this so that the big name dtdc doesnt get spoiled bcoz of some workers.