DTDC Courier & Cargo — Courier not delivered

Address:

Mumbai City, Maharashtra, 400074

Pathetic customer service from dtdc courier

I had booked a courier at the cg road branch chembur of dtdc where in the franchise owner (mr. hitesh) himself had taken the booking bearing no “v31030459”. i did it on 16th july in their express delivery and he confirmed that the same will be delivered by 18th july from mumbai to ludhiana. when i could not see the status online on 18th july then i followed up with the branch and there is when it came to me as a surprise that the courier has gone via road service and not by air even after booking the same is express service and paying double the money than their normal courier. the reason given was the content in the courier cant go by air. the franchise owner is also not aware what all can go by air and what can go by road.

When i insisted on online tracking they came up with reasons that server had changed so its not showing online. later when i met his staff i came to know that the express service was not used at all for my courier so they issued a new ref no which is of regular courier. the franchise owner kept telling lies all the time. this shows how they operate.

Today it is 23rd july still we are trying to figure out if the courier will be delivered or not. this shows the kind of service these people give. the customer service department is also hopeless and they always say will get back and never get back to the customer.