DTDC Courier & Cargo — Parcel not delivered

Address:

695573

Hi
I had sent a parcel on 16th march cn : m31005834 to trivandrum from mumbai and the parcel is still not deliverd. When i checked status online says still in transit. I called trivandrum branch as per nos provided # [protected]. The person in this facility was very rude n said they don't give home delivery and disconnect my call. When i has sent this parcel no one told me that they dont provide home delivery. The second time i called he disconnected my called n refused to give name. Such a pathetic customer service and being very unprofessional. With lot of trust we send our confidential parcels and such people have no sense of courtesy n responsibility. The tat given was for 4days and still not received the parcel.Its been more than 12 days now.And now they are asking to collect it from their office.

I would never recommended dtdc to anyone.Kindly look into the matter n request for a resolution.

Regards,
Jessy