[Resolved] DTDC Courier & Cargo

[Resolved] DTDC Courier & Cargo — Undelivered cargo

A Angs from Guruvayur, Kerala

Consignment of 3 boxes was booked on 07/05/2016 from pilani, rajasthan, india to thrissur, kerala, india. Tracking details show it had arrived at bangalore on 17/05/2016 but is still undelivered to the consignee address. Consignment no. G90193216 Reference no.[protected] Upon enquiry at customer support, was told that the shipment was being held up due to lack of an id proof and they provided two mail ids. Id proofs were scanned and mailed to the said mail ids but still tracking details show the shipment has not been moved from bangalore. There is no co-operation from customer support on further enquiries. The cargo includes books and items which are of immediate and necessary use. Please resolve immediately. Was this information helpful? No (0) Yes (0)
Jun 8, 2016 Complaint marked as Resolved The cargo finally reached on 07/06/2016, exactly a month after it was booked. I had to send an ID proof and a Declaration to their Bangalore Office mail ID. Still am not happy about the fact that DTDC did not inform or intimate me the details eventhough my cargo had reached their Bangalore hub on May 17th and was being held there from then on for lack of proper papers, which again was not asked for at the time of booking. Had I waited for them to initiate communication, the cargo would still be undelivered. DTDC Courier & Cargo customer support has been notified about the posted complaint.
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