DTDC Courier & Cargo — causing mental agony to pregnant wife for medicine delivery

Before the hon'ble district consumer disputes redressal forum
At... Bangalore.

In the matter of : causing mental agony to pregnant wife (Serving defense officer) for medicine delivery from bangalore to thrissur pin680551 by dtdc express limited.

(Laxmon philip) (Husband) (8/2, 1st cross, artillery road, halasuru, bangalore 560008).

Versus

(Dtdc express limited) (Regd office, no-3, victoria road, bengaluru 560047)

Complaint under section 12 (Before district forum)
Of the consumer protection act, 1986.

I am very disappointed with the way dtdc courier service has handled the delivery of the medicine package tracking # (B[protected] that was sent from bangalore to thrissur on 1st feb 2018 for my wife who is pregnant in thrissur.
The delivery was not only delayed (Received on feb 7th) but also caused distress and mental agony for my pregnant wife who had to personally go to collect the medicines package to the dtdc office in trissur as they refused to deliver to her home but i was told there is service in the pincode 680551 when i placed the order with dtdc. This at a time when she is advised not to stress too much herself physically due to pregnancy.
The dtdc delivery team failed to contact me on my mobile number which was provided on the package and even when i contacted customer care via email on 5th feb 2018, i was asked to provide address and phone# again. Though i replied i still failed to get a reply/phone call even on 7th feb when i
Finally walked into dtdc office in cambridge layout bangalore to check. As per the update i had from the office personnel in cambridge layout i was told the package was sitting in the thrisshur dtdc office for days without any action.
I finally called the dtdc concerned office in amala nagar thrissur ([protected]) where the person who answered the phone said he will not deliver the package to home and my wife has to physically walk-in to their office to collect the package.
1) why did dtdc promise delivery to pincode 680551 and failed to deliver the package to the address.
2) even after repeated pleading by me and my pregnant wife to deliver it home address provide under pincode 680551 we were told it was not their concern.

I would like to file for a compensation of rupees 4.5 lakhs against dtdc for misguiding and for torturing us both and having made us go through such an experience when my wife is pregnant.

My email address is [protected]@gmail.com
My phone #: [protected]

Complainant (Laxmon philip)
Place.. Bangalore...
Dated...8th feb 2018...