DTDC Courier & Cargo — Complain about delivery office

My consignment no. P5677794 to Jalgaon from Pune, surprisingly your delivery office called me to collect my parcel from office.
The reason given by your office is " your house doesn't come under delivery area" my house is less than half kilometre from your office.
I am really surprised how your office people could be so arrogant non cooperative to customer and ask customer to collect parcel.
I am sending herewith attachment where from I got very bad experience.
I hope you will improve your service.