DTDC Courier & Cargo — Complaint against Consignment Number : D21985384 and complaint registered with ticket Number : 2746507.

Address:

Flat no.201,Sri Mookambika Residency,,5th Main Pipe Line,Bikasipura,ISRO Layout,Bangalore-560078

12 May at 5:34 pm dated[protected]
DTDC email ids:
[protected]@dtdc.com
css.[protected]@dtdc.com
[protected]@vsnl.com
Not receiving mails at all

To

M/s DTDC
Bangalore.

Sir,

sub : DTDC parcel no.D21985384, delivery boy's harsh behavior threatening to take back the parcel, we are afraid

DTDC parcel no.D21985384 dated[protected] was booked at Kakinada and delivered to us on[protected] at 16-38. Very much shocked to notice the behaviour of DTDC courier parcel delivery boy with tel no. [protected]. He happened to give us calls, though we were trying to receive they got missed.Then immediately with in 'one minute' we opened the door and noticed the delivery boy with tel no. [protected]. He was very harsh and impatient threatening us to take back the parcel thus deprieving us of its receipt. please note that parcel was of Rs.2600/- and containing very much sought after household material was being brought from 1000 km far. We senior citizens, after making several beseeching requests he handed over the parcel, challenging us that he would not bother about any customer care and concern.

Please instruct your representatives to inculcate soft & positive attitude along with due patience of behavior with customers in the interest of customer focus .

This grievance was already give to DTDC representatives on tel no.[protected], but there was no acknowledgement, that is why we are again coming to you thru this mail for a corrective action from DTDC in the interest of their customer focus.
We are trusted customers of DTDC and we always prefer DTDC, but this type of occurrances will put us, being senior citizens very much, in fear of getting scared and afraid of DTDC deliver boys
Thanks & Regards,
C.Krishnam Raju,
tel.no.[protected]