DTDC Courier & Cargo — Consignment no.D82426845

I had made this booking for delivery of a laptop from Bangalore to Imphal on 10.11.2021, consignment no. D82426845 and had made a payment of Rs.1342/- However, the pick-up never happened and I have been asking for a refund ever since but not received any refund yet. I received an email stating that refund has been initiated on 24.11.2021, but no amount credited yet to my account. I have written several emails to customer support team but no proper response received so far and no refund.
Kindly do the needful at the earliest and refund the amount paid to you for a service which didn’t happen.