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DTDC Courier & Cargo — Consignment undelivered and wrong update on tracking website

Address:C1-149 , IIT Kharagpur

Consignment number : d73288348 containing garments was scheduled for delivery to iit kharagpur (Dr. Sangeeta roy chaudhuri, c1-149) on 1.0.2020. The consignment has not been delivered till today. Online tracking system shows delivery attempt failed on 2.10.2020 sighting covid -19, office closed. However, this is a residential address within iit kharagpur which was not closed. The delivery agent did not call on given numbers. All attempts to reach out to dtdc failed. This has caused financial burden and the purpose of this consignment is affected. Please look into the matter.
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