DTDC Courier & Cargo — Continuous Rescheduled Delivery

I am regretful to say that i am much disappointed in your courier services. Firstly, i called and a woman picked up the phone and told me to text my query..after that she told me i will receive my package 16th oct, 2021. But i have not receive my package till now today 19th october, 2021. But on dtdc site, there is showing out for delivery and each day end this is showing rescheduled..two times they rescheduled ..i didnot get any phone call from them. I raised ticket but there is no response from them. They dont need to response any query. Very much worst experience.