DTDC Courier & Cargo — Courier Delivery

Address:

DTDC NUNGAMBAKKAM

We have booked a consignment from Jalandur on 23.01.2021which pertains to the document number : D85530618. As per your tracking record we learnt that the consignment has reached chennai on 27.01.2021 and received a message stating that the consignment is out for delivery and when I called your office in Nugambakkam i got the same reply stating that consignment is out for delivery.We are located in just hardly 4Km radius from your Nungambakkam location.
Since this consignment is very important and time precious we have booked it in air cargo spending extra money.We were in desparate need of the consignment so waited till 8.00pm more than our office hours to just collect the consignment but in vain. the next day i contacted the jalandar office got the number of Nungambakkam branch incharge .he in turn gave me a number to contact, They inturn gave me the same status stating the consignment is out for delivery and also shared the number of the delivery person ([protected] Hemant) We have atlest tryed to call him more than 50 time s from my mobile, from jalandar and all the source of our associates but this guy didnt even pick the call or bothered to call back.I personally waited till 8.00pm on 28/01.2021 but again in vain he dint turn up .The beauty of this whole story is your person has blindly returned the consignment saying the premises was closed .This shows how this Nungambakkam branch people are so lethogic about their customers. And after waiting for 2 days now im registering the complaint .its 11.00 Am and im unable to recieve my consignment.Its so pathetic that i have ended up paying premium money for unworthy service .Hope atleast i get a reply for this big message.