DTDC Courier & Cargo — Courier hasn't delivered my parcel

priyankamane2025

Address:

Mumbai

I had checked on DTDC app whether my parcel can be delivered to Lendave Chinchale a village 413305. Since it said DELIVERABLE, I requested for a pickup by paying rs.100 extra. Parcel was collected on 5th October. After 4 days I started following up with customer care and local franchise. All said it's in transit and will raise a complaint.

On 16th Oct, I am told that 413305 is a non deliverable area and my parcel is in transit to reach mumbai. No one called me or the recipient even once. I kept calling everyone for over a week daily. I was not even given the option to collect the courier on my own from Pandharpur where the parcel was stuck.

DTDC should pay me my rs.320 + rs 2000 for the mental torture, investment of time, efforts and money into finding about my parcel which had toys for poor kids.

AWB: F30089443

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Oct 16, 2020

Updated by priyankamane2025 Parcel was sent from Sion 400022 to LENDAVE CHINCHALE 413305