| Address: | Urapakkam, Chennai - 603202 |
This is the 3rd such incident by DTDC..
My house is located 3 Kms from the DTDC courier office. Last month I was expecting an important shipment and I was tracking the same online. The shipment reached my nearest courier office and after that it got updated as Incomplete address - could not deliver. I was suprised as the sender was a known person and the address was correct and detailed. I called up the office multiple times and finally contacted them. They gave me the courier delivery person's number. On contacting him he said my house is far to come so he cannot come and that's why he updated it like that. He asked me to come midway (2kms) and collect it. I had no choice but to go and take.
Today again I was to receive an shipment from an company. Since it was an official shipment they had not shared any tracking reference. I tried contacting them, they said it was sent a week ago via DTDC and still I dint get. Based on my previous experience with DTDC I myself called up the courier guy directly and asked him if any courier had come. He casually replied yes it came few days back. On asking why it was not delivered he said its not possible for him to come and asked me to come midway and collect. I did not even receive any call or message about it. I was not even informed that it had come. I had to call up and ask. This is not at all a professional behaviour.
All other courier services, delivery persons come to my house and deliver. But only DTDC is doing like this.
I also called up the DTDC office and informed about this. They denied knowing anything about it and said he would have come but I missed to collect it. This is a utter lie. Because I was home the whole day. I din't get any call or message. The courier delivery guy himself told he will not come.
Such unproffessional behaviour has to stop.
I hope this forum looks into the issue and resolves this. Was this information helpful? | 
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