DTDC Courier & Cargo — courier not delivered/misplaced

Address:shahdol(m.p) 484001

I sent two couriers on 18th aug 2021 to rewa(m.p) & to prayagraj(u.p).
even though courier reached both the places on 20th aug 2021 not one of the courier was delivered.
when i called to confirm the the dtdc office from prayagraj said straight forward that they wont deliver the courier as deliVERY PLACE is little far from their office. THIS IS THE WORST KIND OF SERVICE EVER & CUSTOMER HELP IS ###!!!
I cant control my fury because its been 2 months & the parcel havent been delivered either to the reciever or back to me.

The other courier that was sent to rewa(m.p) wasnt delivered to the given address either even though it was within 2km radius from dtdc office.
Now after two months niether the recievers have the parcel nor do i
i dont understand what work dtdc actually do?
have they become expert on misplacing the CUSTOMERs parcels ??
or dtdc is filled with lazy employees who are not willing to do their duty & EARN by sitting all day?

even though i ask where my parcel is there is no answer apart from that it will be given back to you tomorrow & since 20th aug 2021 their tomorrow hasnt come yet.

i am just fed up with their service this company does not know how to treat their CUSTOMER nor do they put their CUSTOMER on priority list.

If this issue is not solved this time properly theirs going to be serious action against DTDC.

details of the courier-

consignment number(as given to me[protected]courier for rewa)
consignment number(as given to me[protected]courier for prayagraj)
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