DTDC Courier & Cargo — Courier Office Incharge refused delivery

Address:

Palacode DTDC Branch

I am ganesa moorthi from Madurai booked a parcel to Palacode, Dharmapuri on[protected]. Next day the person from Palacode branch called me and that area is unserviceable and we will not deliver. (Poduthapatti village). When I inquired in the booking office Madurai and also in the DTDC Customer care they told that the area is Serviceable.

Later when I enquired the incharge in Palacode Office, he told that the area is serviceable only, but as it is a remote area (9km) we will not deliver. I will keep the parcel with me for three days and will return it.

Then I raised complaint with DTDC Customer Care, Now the parcel is on hold in the office for 5 days, First they updated the status as Receiver not available, Now they are updating the status as Receiver refused delivery.

If the area is unserviceable, they would have updated as No service Area in their website. Phone number of DTDC Palacode Branch :[protected]