DTDC Courier & Cargo — Courier Pickup

Address:

Mysore

IBM had arranged with DTDC for picking up my laptop from my home in Mysore.
The person who came to pickup my laptop in Mysore was Naveen whose phone number is [protected].
He initially refused to come till my house as it was in the first floor. I had to tell him that the box was big and that he come and pick it up himself from where my house was . Being a Courier pickup service that is the least service a customer expects.
He had asked me to keep my laptop packed and sealed. He also asked me to paste the "from and to address" on the package. He had whatsapped me the To Address. [I had received no initimation from IBM on this !] I had done the packaging with the resources I had at home. When he arrived he said that the laptop was not packed safely enough and the paper used to paste the address was not durable. He warned that the package would be delivered to the address mentioned in the same state as given to him and indicated that he was not responsible if something went wrong. I had packed with the best of the materials that was available at my home. I did not have thermocol, premium quality tapes or boxes for ensuring the laptop is not damaged during the delivery as I dont run a packing service at home. As a courier service company, DTDC is expected to have all of them, pack the device safely with required materials and ship it.
DTDC could charge the person/company in prior while initiating the courier pickup via ebooking if packing materials comes at an extra cost. In this case DTDC could charge IBM .
I had received no intimation from IBM on any details related to packing the laptop so I believe packing, sealing and address pasting was the responsibility of DTDC. It is also unreasonable to expect a home to have all the packing materials . More so, in the lockdown situation we are in right now.
I have sent my laptop through courier service to IBM(initiated by IBM) in the past with some other courier service company when the complete packaging and address pasting was taken up by them.
Attaching a photo of the package I sent with Naveen.