DTDC Courier & Cargo — Courier rotating round and round in the same city and not delivered since 10 days

Address:	Bangalore, Karnataka, 560034
Website:	dtdc.in

I booked a courier on 16th August for Rakhi, they said it wont be possible to get it delivered before Rakhi 18th August, instead they will deliver it on Friday EOD 19th or maximum by Saturday early morning . When i checked the status on Saturday, it was showing out for delivery but it didnt got delivered.

Again on Monday, 22nd August, i received the courier back . The delivered it to my address thinking it to be delivery address whereas the delivery address was properly mentioned as "To" and my address in "From". After lots of calls, they confirmed with me correct address and said it will be sent .
Now when i am checking again after 4 days, they are saying its still lying in there office and someone can come and collect the same .

I had to again explain the issue and ask them to send to correct address.

This is clearly a sign of negligence and irresponsibility . And when you call and ask they show careless attitude as if its not there mistake and they will be doing a favor by sending it .

Being a courier service company, people trust and send their valuables giving in their hand with full trust, and this is how they handle and behave.

It was Rakhi and gift for my brother which I wanted to reach to him on time or atleast a day or 2 after .

I am never ever gonna send anything using this DTDC courier .

want to get a complaint registered and take some action against them.
Please guide me with steps to do the same, and i will do that ..

Thanks & Regards,
Arshi Khan