My package was sent from gwalior on 15th December 2021 to danapur's courier office. I got a call from their employee from their office that they have the package, I enquired about the address he hung up the phone without properly telling the address and updated the status of courier as delivered. I am trying the support team since then. I called the office number more than 50 times, no one answers the call. No one in the support team enquires about the query. I went to patna's dtdc office today and they rejected my query by saying the package was delivered.
My consignment number is U14408844. I have created a complaint ticket on the website of DTDC on 5th January 2022, the agent closed the ticket without resolving the issue. My package is listed there also as delivered while it wasn't delivered to me.
I am really disappointed with their service and employees, agents and support team. They don't know a thing about customer service, they are impolite and rude and don't help at all. It is about to be a month. Kindly look into this issue as soon as possible.
I am attaching the bill with consignment number, complaint ticket, mail and the package photo that was sent from gwalior.
Thanks and Regards
Shruti Chaturvedi
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