DTDC Courier & Cargo — Damage with parcelled goods

Respected Sir/Madam

I am Riya Martin. It was yesterday that I received my items parcelled from DTDC Wayanad. After I reached home only, got to know that my handbag was badly torn. It is unfit for use now. I wonder how can such a reputed service centre like DTDC can be so irresponsible in handling goods of customer. I hope proper measures would be taken to compensate for the loss.
The details of the items follow.

Sender's ( consignor) name: Anas
From: Wayanad
Booking date : 27/10/20
Weight: 35kg
Tracking number: D61113117
Number of pieces: 4
Type: Lite

Destination: Kanjirappally, Kottayam
Destination Address:
Riya Martin
Arackal House
Chirakkadavu PO Kanjirappally
Kottayam

Yours faithfully
Riya Martin