DTDC Courier & Cargo — Deficiency in service

I booked one packet in DTDC via prima plus service from Delhi Ncr(FBD) to Hyderabad which as per their collection centre told me second day delivery. I told them that it should be dilivered second day . They charges very heavy amount for 1kg of pacjet on the pretext of second day delivery

Now packet reached second day at their dtdc centre and at 2.30pm it shows out of delivery.
Today is 3rd day and still delivery not done .Sgowing out of delivery. When my relative at hyderabad contacted to dtdc office they told that they will deliver it may be in 1-2 days

What nonsense prima plus service

Packet kept hold in centre and only negligencies are doing by DTDC
.
Worst service dtdc