Consignment No. D68164442
I booked a parcel of 12kgs by air so that I get it within 3 days. It is an urgent parcel for me. For 2 days I get the message "out for delivery" but I do not receive the parcel. Then tracking shows - address incomplete on 1st day, receiver requested for change of delivery date on the 2nd day. I keep connecting to the main DTDC customer care and they without doing anything themselves, give me the local branch contact number only. I kept contacting the local branches but nothing worked out. On day 5, I am being informed that for the given pin code, parcels go to 2 locations - Kothrud and Pimpri. Pimpri is near to my delivery location so ideally, it should have come there but my bag went to Kothrud! What kind of inefficient logistics is this? Now on day 5, my bag has been sent to Pimpri from Kothrud but Pimpri says they send parcels to my delivery area only once a week and since delivery was made yesterday, now it will go again next week!! So even though I paid more than double the charge for my parcel, I will need to wait for 10 days in total which was the estimated time by surface delivery. I relied on DTDC but I am really upset and in a problem since I need my parcel ASAP. Was this information helpful? | 
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