DTDC Courier & Cargo — Delayed/ non delivery of courier

Important documents booked from hyderabad to patna on 17/9/20.
From 19/9/20 to 22/9/20, status was showing as "received at hub - patna air apex. On 23/9/20, status shows as"out for delivery", then"area non serviceable - (Dir)"? What does it mean? Consignee address is in the heart of the city. Consignee mobile no. Is also given, but they have not called. Tracking no. H20319471, ref. No.[protected].
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