DTDC Courier & Cargo — Delivery Denied by Delivery Office

I regret to inform you that the DTDC courier service at Ponnani, Kerala (PIN: 679577) is cheating its customers. For more than five years now I have been hearing from my relatives and friends that the DTDC office never delivers any packages to its customers. They simply operate their office like a call center. Every day they take out the list of packages to be delivered, and call up each customer one by one and ask them to collect the package from their office. On questioning, they confidently proclaim that their office does not do any deliveries.

I am currently facing the same situation. My package (X[protected] has been shown to be “Out for Delivery” since June 9th. The office had called me on that day and asked me to collect it from their office. They are denying me home delivery. I have raised the issue with [protected]@dtdc.com on June 9th itself, they assured me that it would be delivered soon. But even though I am following up with them almost on a daily basis (through both emails and calls to the call center), they have stopped entertaining my complaints now, and do not even bother to reply.

On their tracking page, the office is punching that delivery could not be done because the area is in covid-19 containment zone. But this is a complete lie. There is no containment zone in this locality, and we are regularly receiving parcels at home from multiple delivery services. Every few days at around 10:00 PM (not 10:00 AM!), I get an SMS that the courier is "Out for delivery" and very few minutes later, this is topped off with another SMS that says the "delivery could not be completed and will be reattempted soon".

Requesting you to kindly look into this matter and help me get my courier delivered.

Thanks and Regards,