DTDC Courier & Cargo — Don't deliver to home

I ordered one product from one company and DTDCwas the courier company first my courier D78635291 was on hold for nearly 10 days on same location that is Kanpur that is close to my home i got no phone regarding courier I continously tried contacting them they even cut my call multiples time after picking finally they picked my call and told me that parcel is not deliverable to my location you have to came to office and collect it luckily my father collected it as he was in kanpur but major courier company like Ekart Delhivery deliver to my home why DTDC did not deliver my courier to my home if they cant how is that home delivery or for what they are charging for one of my parcel is coming this week from delhivery I'm again expecting then to delay that 10 days and don't even inform about that and finally say to come to office