DTDC Courier & Cargo — DTDC being a fraud - a white robber

I am a working professional in Bangalore. Due to the covid 19 situation and extended WFH from my company I decided to shift from Bangalore to my hometown (Kolkata). As flight restrictions were there that I could not carry more than 1 check in baggage I decided to ship most of my parcels through Courier service. I chose DTDC premium service to do this for me. I lived in HBR Layout near Manyata Tech Park, so the nearest DTDC centre for me was near Nagawara Signal (Thanissandra). Date was 3rd September, I booked my consignment there from Bangalore to Kolkata. There were 3 parcels, and I also declared the value for each parcel.
Parcel1 – (3.5K)
Parcel2 – (3.5k)
Parcel3-(22K)(Trolley in Brand new condition – bubble wrapped)
On 5th September afternoon I reached Kolkata. Back home seeing my parents healthy was a relief. So evening I got a call from DTDC that my parcels have arrived I went downstairs to receive the parcels. Parcel1 and Parcl2 arrived, however Parcel3 was not there. I enquired the delivery guy and he told that he has only received 2 and to call help desk for the 3rd one or may be its delayed it should arrive soon. I accepted the 2 parcels and signed for 2. Now the frustrating experience began for me.
I waited for 4 days but parcel didn’t arrive and I sent a mail to DTDC about the same also submitted a complaint. They assigned one of their employee Premlatha to enquire about the issue. She called me and told they are enquiring it with the search team and she will revert back by a week. Week passed but no update then I called her back she gave some wrong parcel pics in whatsapp and asked if that was mine, I denied then I sent exactly how my parcel 3 should look. It’s a Louis Philippe trolley. She took more time for enquiry and took 4 days more. No update from her and then I again called here she told vigilance team is enquiring the issue and still no update for another 2 weeks. On dtdc website tracker used to show 2 parcels delivered and 1 not delivered. Suddenly after a month I saw they updated the 3rd parcel as delivered. I got frustrated and angry on seeing this fraud. I immediately called her and asked about it. She told “I am extremely srry team has wrongly updated it, let me get back to you tomorrow on this.” Till date I haven’t received my dtdc parcel and now she don’t return whatsapp message or call. This is DTDC service, Fraud and Poor.
Please never ever go to dtdc if anyone wants any proof of booked consignment and all or whatsapp messages I have it all. To the right authority I am ready to present it to mask off their fraud, its like white robbery.

Consignment Number - D61196466